Return & Refund Policy

Thank you for shopping with IK Organic Natural. We are committed to providing high-quality skincare and haircare products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of cosmetic, skincare, and personal care products, we only accept returns under the following circumstances:

• You received a damaged product.
• You received the wrong product.
• The product arrived leaking, defective, or unusable.
• The item is unopened, unused, and in its original packaging.

To be eligible for a return, you must notify us within 48 hours of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used products.
• Products damaged due to misuse.
• Products purchased during clearance or promotional sales.
• Items returned without original packaging.

3. Refund Process

If your return request is approved:

• A refund will be processed to your original payment method.
• Refunds are typically completed within 7–14 business days after receiving and inspecting the returned item.
• Shipping charges are non-refundable unless the error was on our part.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us with:

• Your order number.
• Clear photographs of the product.
• Photographs of the packaging.

Once verified, we will offer either:

• A replacement product, or
• A full refund.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
• We recommend using a trackable shipping service for returns.

6. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and must follow the return procedure outlined above.

7. Contact Us

For any return or refund inquiries, please contact our customer support team:

Website: https://ikorganicnatural.com

Instagram: https://www.instagram.com/ik_organicnatural/

Email: ikorganicnatural@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

8. Policy Updates

IK Organic Natural reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page and become effective immediately upon publication.